Privacy Policy

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: 

- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Emails may also be sent to notify you of technical issue or service updates.

How do we protect your information?

We apply all industry standard security measures to protect your personal information. These measures include data encryption, protected access to client personal information from within our facilites, encrypted (SSL) transfer of sensitive data and data entry forms. All supplied payment information is transmitted via Secure Socket SSL and encrypted directly into our payment gateway providers database ( and PayPal). We do not store credit card information on our servers. Our data centres (where are physical servers are located) are SSAE16 Compliant and conform to all US, UK, and EU data privacy and protection requirements and standards.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in processing payments (i.e. our payment gateway providers) and domain registration. We may also release your information when we believe release is appropriate to comply with the law. 

Your Consent

By using our site, you consent to our privacy policy

Changes to our Privacy Policy

If we decide to change our privacy policy, we will send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

U.S./EU Safe Harbor Framework and the U.S./Swiss Safe Harbor Framework

Enciva LLC complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Enciva LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Enciva LLC’s certification, please visit


Enciva LLC (HQ)

Corporate Headquarters
3635 S. Fort Apache Road 
Suite 200-234
Las Vegas, Nevada 89147
Tel (US):  702 922 7130

Tel (EU): 44-208-819-9664

Customer Service

Service Facts

15 Minute Response time, 99.9% Uptime SLA, all-SSD cloud, OnApp Cloud, incremental offsite backups.

Hardware Facts

SuperMicro Servers, SSD disks, BBU RAID 10 DDR3 RAM. U.S. and U.K. and Germany Data Centres

Operating Systems

CentOS 5 and 6 Oracle Enterpise Linux 5 Oracle Enterpise Linux 6 Red Hat Enterprise 5 Red Hat Enterprise 6 Windows 2008 EE